Privacy Policy
Honey Bee Heating & Air, LLC
Effective Date: 07/13/2024
Honey Bee Heating & Air, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, phone calls, SMS communications, and service interactions.
Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Service address
- Billing and payment information
- Appointment and service details
- SMS opt-in consent records
- Photos, notes, or information related to service requests
- IP address, browser information, and website analytics data
Information may be collected when you:
- Contact us by phone, text, or email
- Submit a form on our website
- Request an estimate or service appointment
- Make a payment
- Communicate with customer support
- Opt in to receive SMS communications
How We Use Your Information
We may use your information to:
- Schedule and manage appointments
- Provide heating and air conditioning services
- Send appointment reminders and scheduling updates
- Send technician arrival notifications and service updates
- Process invoices and payments
- Provide customer support
- Send follow-up communications
- Send promotional or marketing messages
- Maintain internal business records
- Improve our website, services, and customer experience
- Comply with legal obligations
SMS Communications
By providing your phone number and opting in, you consent to receive SMS messages from Honey Bee Heating & Air, LLC related to:
- Appointment reminders
- Scheduling confirmations and updates
- Service notifications
- Customer support
- Follow-up messages
- Marketing or promotional communications
Messaging frequency may vary. Message and data rates may apply.
To opt out of SMS communications at any time, reply STOP to any message.
For assistance, reply HELP or contact us at:
Phone: (512) 998-5218
Email: honeybeeheatingandair@gmail.com
Sharing of Information
We may share customer information with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Accounting software providers
- Communication and phone service providers
- Website and analytics service providers
Third-party providers currently used may include:
- QuickBooks
- RingCentral
We do not sell personal information to third parties.
SMS consent is not shared with third parties or affiliates for marketing purposes.
SMS consent is not shared with third parties.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may:
- Opt out of SMS communications by replying STOP
- Contact us to update or correct your information
- Request information about the personal data we maintain about you
Third-Party Services
Our website and business operations may use third-party services that collect or process data on our behalf. These third parties maintain their own privacy policies and practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
Honey Bee Heating & Air, LLC
950 Turkey Canyon Drive
Spring Branch, Texas 78070
Phone: (512) 998-5218
Email: honeybeeheatingandair@gmail.com